Digital Banking FAQs

Security Federal Digital Banking Frequently Asked Questions


What is the Security Federal Digital Banking Suite?

Our Security Federal Digital Banking Suite includes Digital Banking (logging in on a computer or laptop) and the SecFed Mobile App. It's is the most convenient way to manage your money! No matter which device you use, you get a smooth, personalized banking experience.

Why should I use the Security Federal Digital Banking Suite?

It lets you manage your Security Federal Savings Bank account from anywhere you want — it’s your personal banking portal. Whether you log in to your account online or through the SecFed Bank App, you have access to the same powerful features all in one place.

Do I have to download the App to bank on my mobile device, or can I log in using the website?

Mobile devices (Android/iOS) are only supported via our SecFed Mobile App. While the Digital Banking website may load on these devices, there may be functions that do not work and could inhibit your banking experience. Please download the mobile app if you plan to use your cell phone to do your day-to-day banking.

What can I do with the Security Federal Digital Banking Suite?

  • View balances: Quickly check your account from anywhere
  • Manage transactions: Search your recent activity, filter by tags, even add an image or note to an entry
  • Transfer funds: Initiate one-time, future date or repeating transfers
  • Make payments: Make person-to-person or bill payments from any device
  • Deposit checks using the mobile app: Snap a photo of a check to deposit it on the go
  • Get alerts: Receive push notifications and alerts to stay in the know
  • Ask for help: Have a digital conversation with support staff if you have any questions about your account

How do I use the Conversations feature?

If you see a transaction that doesn’t seem right, click on the “Ask Us About This Transaction” button. Type in your question and Conversations will connect you directly with our support staff. They can see exactly which transaction you’re asking about, so you get your answers fast. That way, you can put your mind at ease — without a phone call or trip to the bank.

How secure is the Security Federal Digital Banking Suite?

Our Security Federal Digital Banking Suite is extremely secure. We require 2-step verifiction to make our account nearly impossible to access by online predators. Your account information is password-protected and highly encrypted.

How do I get started?

You can simply log in to your account online or on your SecFed Bank App. Make sure you have the latest version of the app. If you don’t have the app yet, you can download it from the App Store® or Google Play™ today.

Digital Banking Cheat Sheet

If you'd like to contact someone regarding questions, comments, or concerns about our Digital Banking service, an answer is simply a click away.